Terms of Use & Stay
The rules of the house, written to be read. These terms cover this website and every stay, event or booking made with Joyavero Hospitality Ltd. Last updated: September 2026.
Accepting the terms
Using this website or making a booking means you accept these terms. If something here doesn't work for you, say so before you book — our front desk would rather solve it in advance than argue about it afterwards. Bookings are made with Joyavero Hospitality Ltd, NZBN 9429 041 982 7731, 12 Hawthorne Drive, Frankton, Queenstown 9300, New Zealand.
Bookings & payment
- A booking is confirmed once we've confirmed it to you personally and received the deposit — 25% of the stay, or the first night for single-night bookings.
- The balance is due at checkout. We accept the usual cards; corporate accounts can be invoiced on agreed terms.
- Published rates are in New Zealand dollars and include GST, breakfast and sauna access. No resort fees, no surprises.
- Event bookings follow the same deposit logic, with the balance due 14 days before the date. Details are confirmed in writing for every event.
Cancellations & changes
Standard room rates: free cancellation up to 7 days before arrival, deposit fully refunded. Inside 7 days, we charge the first night.
Packages and event dates carry a 14-day window, because we turn other guests away to hold the space for you. If we ever have to cancel on our side — it has happened twice in 37 years — you get everything back, plus the first night of your next stay on us.
House rules
- Check-in from 14:00, checkout by 11:00 — late checkout at 14:00 on request, free when the room allows.
- The games lounge and hall are licensed spaces; their own house rules are posted at the door and apply during your booking.
- Quiet hours 22:00–07:00 in the room wings. Parties belong in the lounge — that's what it's for.
- Dogs are welcome in designated rooms with prior arrangement — mention it when you book.
Liability
We keep the place safe and maintained, and we carry the insurance a working hotel should carry. Our liability for anything going wrong is limited to the cost of your stay — except where New Zealand law says otherwise, including the Fair Trading Act 1986 and the Consumer Guarantees Act 1993, which apply to everything we sell and cannot be excluded by these terms.
Personal property is your own responsibility; the locked gear room exists precisely so you don't have to think about it.
Governing law
These terms are governed by New Zealand law, and any dispute lands in the courts of New Zealand. Everything else in life we'll happily settle over coffee in the lobby.
Call the desk or write to us — a person reads every message.