Talk to a person who knows every room in this house
Send the form and the duty manager replies the same day — usually within the hour. Prefer voices? The desk phone below is answered 24/7.
No menus, no extensions — the desk itself
Answered by whoever's on shift. At 3am that's usually Sam, and he's surprisingly cheerful.
Read by the duty manager, not a ticketing robot. Attachments welcome — we like a good itinerary spreadsheet.
- 10:30 — 15 min
- 14:00 — 15 min
- 16:45 — 15 min
12 Hawthorne Drive, Frankton
Ten minutes from the airport, five from the lakefront, and far enough from the mall to hear the birds. The driveway is the one with the timber sign and the herb garden.
Open in Google Maps0 minutes from the runway
Queenstown airport is practically a neighbour. Grab your bag, and you're drinking our coffee before your phone finds reception again.
10 min
5 min
25 min
20 min
Three desks, one building
Reservations
Rooms, rates, dates and the honest answer on which room fits your trip.
Events & conferences
Site visits, floor plans, AV runs and catering tastings — handled by Priya's team.
Groups & long stays
Film crews, work trips relocations and anything longer than a fortnight.
The four questions we get daily
The kettle's on.
Your room isn't yet.
One form, one human reply, one firm quote. That's the whole process.
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